Shipping Policy

This page explains how orders from Luigi Carts are packed, how quickly they leave us, and what to do if something goes wrong in transit.

Processing Times

Orders are picked and packed on business days. Most orders placed before the daily cutoff leave the same day or the next business day. Orders placed over a weekend or public holiday begin processing on the next business day. You receive tracking as soon as your parcel is scanned.

Discreet Packaging

Every order ships in plain outer packaging with no product branding, no imagery, and nothing on the outside indicating the contents. The return label uses a neutral sender name. Inside, devices travel sealed in their original cartons with verification stickers untouched.

Delivery Areas

We ship across the United States to addresses where these products are legal. Rules vary by state and city and change often, so we cannot ship everywhere. If your address falls in a restricted area we will contact you and refund in full rather than send a parcel that cannot legally be delivered. We do not ship internationally.

Shipping Costs

Shipping is calculated at checkout based on your address and order size. Larger orders qualify for free shipping where indicated on site, which is the most economical way to buy if you are stocking up. Bulk orders are quoted separately.

Tracking

You receive a tracking number by email once your parcel is scanned, and you can follow progress on our order tracking page. Tracking can take up to 24 hours to show its first movement, which is normal and does not mean the parcel is lost.

Delivery Times

Once a parcel leaves us, delivery usually takes a few business days depending on distance and service. Weather, carrier backlogs, and holiday periods can add time, and those delays sit outside our control once the carrier has the package. If tracking has not updated for several business days, contact us and we will open an inquiry.

Lost, Delayed, or Damaged Parcels

If your parcel shows delivered but you cannot find it, check with neighbours and around your building first, since carriers sometimes mark deliveries early. If it has not appeared after 48 hours, contact us with your order number. Parcels arriving with crushed cartons or damaged devices are covered, photograph everything before unpacking further and send the images with your claim. The process is in our refund and returns policy.

Incorrect Addresses

Please check your address carefully at checkout. We ship to the address you provide. Parcels returned because of an incorrect or incomplete address can be reshipped once the return and resend cost is covered. If you spot a mistake right after ordering, contact us immediately.

Age Verification on Delivery

These products are for adults aged 21 and over, and some services require an adult signature. Please ensure someone of legal age can receive the parcel, as carriers will not release an age restricted delivery to a minor.

Questions

For anything not covered here, reach us through the contact page with your order number. Our terms and conditions cover the wider rules for every order.