Privacy Policy
This policy explains what information Luigi Carts collects when you visit luigicartsthc.shop or place an order, why we collect it, how long we keep it, and the choices you have. We keep data collection to what an online store genuinely needs to operate.
Information We Collect
When you place an order we collect your name, shipping address, billing address, email address, and phone number, because we cannot deliver a parcel or contact you about it otherwise. When you create an account we store your login details and order history so you can track past purchases. If you contact us we keep the correspondence so we can follow up properly.
Like most websites we also collect limited technical information automatically: your IP address, browser type, device type, and the pages you visit. This is used to keep the site working, detect fraud, and understand which products and guides people actually find useful.
Payment Information
We do not store your full card number on our servers. Payments are processed by third party payment providers who handle card data under their own security standards and privacy policies. We receive confirmation that a payment succeeded along with limited details such as the last digits of the card, which we use for order matching and refunds.
Age Verification
Our products are for adults aged 21 and over. When you confirm your age on entry we store that confirmation in your browser so you are not asked repeatedly. This is a local setting on your device and is not linked to your identity or shared with anyone.
How We Use Your Information
We use your information to process and ship orders, to send order confirmations and tracking updates, to answer your questions, to prevent fraud and abuse, to meet our legal obligations, and to improve the store. If you have opted in, we may email you about restocks and new releases. Every marketing email includes a one click unsubscribe link and opting out never affects your ability to order.
Who We Share Data With
We share only what is necessary for your order to function. Shipping carriers receive your delivery address. Payment providers receive the information they need to process your payment. Our hosting and email providers process data on our behalf under contract. We do not sell your personal information, and we do not share it for other companies to market to you. We may disclose information where the law requires it or to protect against fraud.
Cookies
Cookies keep your cart contents, remember your login, store your age confirmation, and help us measure how the site is used. Essential cookies are required for the store to work, since without them a shopping cart cannot persist between pages. You can block or delete cookies in your browser settings, though doing so will break checkout and other features.
How Long We Keep Data
Order records are kept as long as we need them for tax, accounting, and warranty purposes. Account data is kept while your account is open. Correspondence is kept for a reasonable period after your question is resolved. When data is no longer needed we delete it or anonymise it.
Your Rights
You can ask us for a copy of the personal information we hold about you, ask us to correct anything inaccurate, ask us to delete your data where we have no ongoing legal reason to keep it, and object to marketing at any time. Depending on where you live you may have additional rights under state privacy laws. Contact us through our contact page and we will respond promptly.
Data Security
The site runs over an encrypted HTTPS connection and we limit access to order data to the people who need it to fulfil orders. No system is perfectly secure, so we encourage you to use a strong unique password on your account and to tell us straight away if you think it has been compromised.
Children
This site is not intended for anyone under 21 and we do not knowingly collect information from minors. If we learn that we hold data from someone under age we will delete it.
Changes and Contact
We update this policy when our practices or the law change, and the version published here is the current one. Questions about privacy, or a request about your data, can be sent through our contact page. You may also want to read our terms and conditions and shipping policy.